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Our Terms, Your Rights, and How We Operate

BD Bajy sets out its legal terms clearly so you know exactly where you stand before you open an account. Access to our platform depends on your local law and eligible regions — we do not make blanket availability claims.

Account ConditionsData and PrivacybKash · Nagad · RocketJurisdiction-Dependent AccessContact and Disputes
BD Bajy Our Terms, Your Rights, and How We Operate
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Protect Your Account

Account security and data handling sit at the centre of how we run BD Bajy. Every login uses OTP verification to your registered mobile number — the same number tied to your bKash, Nagad or Rocket wallet. We do not store your wallet PIN or payment credentials; the deposit and withdrawal flow passes through the payment provider's own secure interface. Account data is retained for the period required by applicable law and our internal fraud-prevention obligations, after which inactive data is deleted on a rolling schedule. You can request a summary of what we hold on your account at any time via the written request path described above.

OTP Login Verification

Every session requires a one-time code sent to your registered number. If you did not request a login, change your registered contact immediately and notify support.

No Stored Payment Credentials

We never store your bKash, Nagad or Rocket PIN. Payment actions happen inside the wallet provider's interface — our system only records the confirmation reference.

Data Retention Policy

We keep account data only as long as legally required or necessary for dispute resolution. Inactive accounts are reviewed regularly and data is purged per our retention schedule.

Your Right to Access and Delete

You can request a full export of your account data or ask us to delete it, subject to legal hold obligations. Submit the request in writing with your account number and registered mobile.

LEGAL SUPPORT CONTACT

How to Reach Us on Legal and Policy Matters

If you have a question about our terms, want to raise a dispute, or need to request a copy of the data we hold on your account, use the contact paths below. For account-related legal queries — such as a transaction dispute involving a bKash or Nagad payment — email is the fastest route to the right team. Live chat handles general account help and can escalate to the legal and compliance team when needed.

Team online

Email Support

Send account and policy queries to our support address. Include your registered mobile number and a brief description so the right team picks it up without back-and-forth.

Live Chat

Available through the platform once you are logged in. For legal escalations, select the account or payment category and note that you need a policy review — this routes to the correct team.

Written Requests

Data access and deletion requests, or formal dispute notices, can be submitted in writing via email with your account details and the specific action you are requesting.

Common Questions About Our Legal Terms

These are the questions we hear most often about account conditions, data rights and how our terms apply to Bangladesh accounts.

Access depends on your local law and your eligible region. We do not make blanket availability claims. Check whether using an online gaming platform is permitted under the laws that apply to you before opening an account.

Yes. Send a written request to our support email with your account number and registered mobile number. We will respond within the timeframe required by applicable data protection obligations.

If your account is suspended for a terms breach, your wallet balance is held pending a review. We will contact you via your registered number to explain the process and timeline for resolution.

Email support with your account details, the transaction reference, and the specific amount in question. Include the payment method — bKash, Nagad or Rocket — so it reaches the payments review team directly.

We retain data for the period required by law and our internal fraud-prevention obligations. Once that period lapses, your data is removed on our regular deletion schedule — typically within the retention window set at account closure.

We may update terms and will notify you through the contact method on your account. Continuing to use the platform after that notification is treated as acceptance of the updated conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.